Luxury home furnishings

Single page checkout & prototype

All new single page checkout, 17 payment methods, 19 markets. Research, journeys, documentation & wireframes.

Mobile, tablet & desktop prototype built in Axure. Documentation in Axure cross referenced to JIRA tickets & requirements.

Challenge

The brief was to design a single page checkout to replace an existing multi-page journey.

Variations were required for 19 markets. Additionally, the iframe based integration with a well-known third-party payment platform was to be replaced with integrations with 17 individual payment providers.

Approach

Groundwork – working with stakeholders and the business analyst all the international variations were collated and documented – address formats, delivery options, tax rules, payment systems and their APIs.

Paying – payment options are grouped into ‘pay now’ and ‘pay later’. Journeys are designed so that round trips to third-party sites are handed gracefully.

Variations – 19 markets means 19 sets of address formats, tax rules, delivery options, and other variations. All accommodated and documented.

Journeys – interactions, and states were designed and documented.

Impact

The completed UX, in the form of an Axure prototype, contained:

  • Mobile, tablet and desktop prototype
  • Journeys for all payment options
  • Documentation of all international variations and payment options
  • Cross references with the relevant JIRA tickets