Moderated & unmoderated testing

Observational testing to discover user behaviours, and uncover problems and opportunities.

  • Learn about user behaviours and preferences
  • Identify problems with the product or service
  • Discover opportunities to improve

Moderated Usability Testing

Lab-based testing of a small sample of users, including post-test interviews with participants.

Unmoderated Usability Testing

Testing at scale via a web-based testing platform. Testing specific journeys, card sorting and tree sorting.