Workflows & journeys
Designing journeys that are engaging, easy to use, and maximise the probability of users completing their tasks.
User flows
The high-level design of the user journey, designing the happy path, and also working out how to handle the unhappy paths.
Wire flows
Documenting the journey with wireframes, details of interactions and copy.
Featured Workflows & journeys work
Focusing on the task at hand
Designing a series of easy to switch between workspaces for call centre advisors, provided task-focused views. With relevant information and tools to hand, the need to switch between systems was reduced and call handling times shortened.
Financial services
Creating step-by-step workflows
Redesign of a self-service B2B platform, introducing workflows, and data management, where none previously existed. The new interface guides users through easy-to-follow step-by-step journeys.
Silicon valley tech company
Reducing call handling times
Mapping the workflows associated with these call centre screens enabled more effective flows to be developed. Benefits included reduced training time to competency, shorter call times.
Financial services