Designing to ensure users can complete their tasks, resulting in successful sales, onboarding, registrations, and other tasks.
Typically informed by research including user and business needs, system capabilities, business analysis, development effort and costs, and an understanding of associated workflows and working practices.
Task based work spaces for call centre
Blue-sky thinking for B2C financial services call centre screens. Designed to provide easy access to legacy systems while offering a completely new experience.
Based on a series of easy to switch between workspaces, the screens provide task focused views which place relevant information and tools to hand.
Reduced call handling times
Rebuild of existing B2B financial services call centre screens based upon new product vision and goals. Responsible for research, definition, prototyping and testing,
Designed to increase customer satisfaction, enable proactive problem solving, reduce training times, and support integration of new features.
Event creation & management
Complete rebuild of a B2B event planning and management interface, introducing workflows where non previously existed. Developed during the course of a series of mini UX sprints.
New interfaces guides, users through step-by-step flows, with information and functionality focused on the task at hand.