Identify and connect with your customers. Stand out from your competitors.

The Screengrocer works with you to research the needs of you and your customers, applying the learnings to define, and design, apps and websites which reflect the learnings, and meet the needs identified.

1. Understand your audience

Undertake research to understand your customer and business needs.

2. Quantify & evaluate

Quantify, analyse and interpret research, identifying pain points and opportunities.

3. Identify problems & plan solutions

Develop insights into strategies, priorities, and roadmaps, which inform development and design.

4. Design engaging solutions

Develop user-centred products and experiences that differentiate from the competition.

Designing to make a difference

From landing pages that don’t convert, to whole digital experiences, The Screengrocer works with you in a structured way, researching your company, culture, category and culture. Research and discovery findings are first analysed, then developed into product strategies, road maps, and UX designs.

Research & discovery

Plan, & run, research to understand your business needs, market, competitors, & customers. Delivering data, & insights, to inform definition & Strategy.

  • Stakeholder & user research
  • User testing
  • Workshops & research analysis


Work with you to evaluate, and interpret research. Planning & running activities to build on the insights. Developing strategies, MVPs & road maps.

  • Personas, use cases, stories
  • Content strategy & IA
  • Product strategy & MVP

UX design

Hands-on UX. Turning discovery & definition findings into workflows, journeys, & experiences. Building, testing, iterating, & documenting, engaging finished products.

  • Workflows & journeys
  • IA & UX
  • Prototyping & testing


For more than 10 years, James Walters has been working organisations research, define, and develop, digital experiences

  • UX, CX, and service design
  • Experience working with organisations of all sizes, from startups to FTSE 100s to charities
  • Experience across product development cycle
  • Hands-on designer
  • Passionate about designing great digital experiences


Whether it’s optimising pages, or developing a whole new experience, The Screengrocer would love to discuss what you need, and work with you to design a compelling solution. Please get in touch either via the form below, or via Linkedin.