A senior/lead user experience designer with a degree in product design and over 10 years of experience in UX, CX and service design.
- Experience delivering large, long-term, projects
- In-house and agency experience in startups to FTSE 100s
- Team building and mentoring
- Extensive remote working experience
A practitioner of UX since 2010, with experience that covers the full breadth of user experience design, from research to delivery. I have worked, both in-house and at agencies, with the smallest of startups to FTSE 100 companies.
Experience includes native apps and websites for: ecommerce, B2B, B2C, finance, citizen science healthcare and sport.
Evidence based design
With a user-centred approach to design, and employing established UX methodologies, I aim to deliver solutions that meet business and user needs so delivering measurably better results.
I am a hands-on designer who is able to organise and facilitate discovery activities including interviews and workshops, through to prototyping, testing, writing up and presenting.
Interviews, workshop facilitation and user testing.
Planning and running workshops.
Strategy and product planning
Meeting the needs of the business and its audience.
Understanding, and engaging with, the target audience.
Auditing, analysing, comparing, and benchmarking.
Developing content pillars and tone of voice to meet project objectives.
Evaluating, and prioritising, feature development.
Mapping, planning, and documenting systems.
User journeys and flows
Developing, prototyping, and testing journeys.
Copy, and tone of voice, to guide users through their journeys.
Rapid iteration of ideas on paper and whiteboard.
Prototyping and testing
Building, testing, and iterating protypes.
Writing up, and presenting, concepts and finished products.
Most recently I’ve been working on a B2B interface at MetaPack, CX and UX for a luxury interiors brand and a high street skincare brand, and, running discovery sprints at Babylon Health.
Research & UX
Research, experience map, journey planning, and definition workshops, which were developed into fully documented UX for skincare & beauty brand.
Beauty & skincare ecommerce
Workshop facilitation, content audit & journey mapping, documented in an experience guide containing strategy and roadmap.
B2C & B2B Health tech
Interactive proof of concept
Proof of concept for a product configurator. Client workshop, product research and IA, developed into a mobile-first, responsive, proof of concept built in Axure.
Ecommerce web & app
A series of mini-sprints, working remotely with client, to discover, define and deliver improvements to a major tech company’s event planning and management interface.
B2B admin & workflow
- Event organisation and management
- Digital asset management systems
- Corporate websites
Citizen science nature recording
- User recruitment and engagement
- Nature recording apps
- Campaign landing pages, competitions, micro sites
- Food and confectionary
- Grooming and personal care
Content & publishing
- Online magazine
- Social and blogging
- Beauty and skincare
- Home furnishings
- In-store tablet sales assistant apps
- Product configurators
- Reward and loyalty programmes
- Call centre KYC and workflows
- Relationship management apps
- Product landing pages
- Banking workflows
- B2C healthcare
- Product sites
Hotels and travel
- Booking apps
- Listing sites
- Campaign landing pages and editorial content
- Event promotion
- Race day phone experience
Ticket sales and booking systems
- Online ticket sales
- Event management
- Programme guide app
Contact me below or via Linkedin.